Refund Policy
Effective October 30, 2026 · Sodasoft LLC
This policy applies to payments made to Sodasoft LLC for PullTrail. It is part of our Terms of Service.
1. 14-day refund on first payments
You can get a full refund of the first payment for a plan (monthly or annual) or for a credit pack if you ask within 14 days of the charge and none of the credits it added have been used. An upgrade charge counts as a first payment for the credits it added.
2. Renewals and cancellation
Renewal payments are not refunded, except where the law requires it or as described below. You can cancel at any time in Billing or by email. After you cancel, your plan and its credits stay available until the end of the period you paid for, and you are not charged again.
If you forgot to cancel and have not used any credits from the renewal, email us within 7 days of the renewal charge and we will refund it as a courtesy, once per account.
3. Right of withdrawal (EU and UK consumers)
If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from a purchase within 14 days of it without giving a reason. To withdraw, send us a clear statement, for example by email to support@pulltrail.com, before the 14 days end.
When you start using a plan or credits during those 14 days, you ask us to begin the service right away. If you then withdraw, we refund the payment minus a proportionate amount for the credits you used, valued at the price per credit you paid. Once all the credits of a purchase have been used, the right of withdrawal for that purchase ends, as the law allows for digital services that have been fully provided at your request.
We refund within 14 days of receiving your withdrawal, using the same payment method.
4. When we always refund
- a duplicate charge, or a charge that does not match the price shown when you paid, whenever you notice it;
- a charge after you cancelled in time;
- the unused part of a prepaid period if we stop offering the Service, or remove a paid feature that is material to your plan, for reasons other than your breach of the Terms.
AI and sandbox jobs that end in an error are never charged credits, so they need no refund.
5. What is not refunded
Credits that were used or that expired, renewals outside the cases above, and accounts suspended or closed for breaking the Terms, unless the law requires otherwise. Nothing in this policy limits rights you have under the mandatory consumer laws of the country where you live.
6. How to ask
Email support@pulltrail.com from the email of your account and include the date and amount of the charge. We answer within 5 business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank. The credits added by a refunded payment are removed from your account.
Please contact us before disputing a charge with your bank; we can usually resolve it faster. See also our Terms of Service.